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Our aim is to provide you with a
high standard of medical treatment
and care. We are anxious to learn of
any instances where you may feel
that we have fallen short of our
aim. We take any comments seriously
and you are free to talk to any
doctor or member of staff when you
feel a matter could have been better
handled. We hope that most problems
can be sorted out easily and
quickly, often at the time they
arise and with the person concerned.
For any issue serious enough to make
you feel you have a complaint, we
have set up an in-house complaints
procedure so that you can tell us of
your dissatisfactions and so that we
can investigate thoroughly, explain
what has happened and take action to
remedy any deficiency. You will find
our Practice charter displayed in
each waiting room. A leaflet
outlining our complaints procedure
is available from reception.
We also always welcome suggestions
and favourable comments!
Our local Primary Care trust is :
Dorset Primary Care Trust
Forston Clinic
Dorchester
Dorset
DT2 9TB
Tel 01305 361300
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